FAQ

Payment can be made through all GCC issued Credit Cards and Debit Cards (if your bank has enabled them for online transaction)

No, presently we are not accepting payment through Cheque /Demand Draft.

Not for the moment.

You may report the incident to your card issuing bank.

Please refer our privacy policy, which mentions that we do not collect or receive your credit card information, and your money is collected directly on the Bank payment gateway. If you think that your credit card has been compromised, then immediately report the same to your card issuing bank.

No, we currently do not support this facility.

If the merchandise is out of stock when you are adding it to your shopping bag, you will be informed immediately and the merchandise won't get added to the shopping bag. If the merchandise is out of stock after it has been added to your shopping bag but before check out is completed, you will be informed at the time of check out. You then need to remove it from your bag before proceeding to check out. If merchandise goes out of stock after you placed the order and received an order-confirmation, then we will put our best to fulfill the order by sourcing the selected merchandise. In circumstances that we are not able to source it for you, or if it is take longer than 9 days to ship, we will inform you about the delay and cancel the merchandise.

No

Yes, you can cancel the order fully or partially before it is shipped. However, you cannot cancel your order once placed. To check the status of whether your order has been shipped or not, click on the "Order Status" link at the top of the page, and then on the link to the specific order, which will indicate the shipping status of each merchandise in your order. However, additions to an order, or changes to the merchandise ordered, are not possible.

You can change the shipping address before your order is billed and shipped.

Due to the temperature sensitiveness of the merchandise, we currently do not accept any returns.

We currently deliver to all major cities & towns in GCC..

Please refer to our Shipping Policy section for the same.

Expected time taken to dispatch the shipment is given against each product on the respective product details page. Typically all deliveries are dispatched within 1-2 working days once we receive your order we make all attempts to deliver within the committed time, however, it might take longer than expected in some far to reach areas, due to poor logistics connectivity.

Our shipping company will come again to your place. You should plan and coordinate the purchase in a manner that someone will accept the merchandise in your absence.

If you find that the Cover is damaged before accepting the delivery, please refuse the delivery and immediately inform us. Once you have accepted the delivery, and thereafter realized that the cover is damaged, then please feel free to get in touch with us within 2 day of receiving the cover or merchandise.

Yes, you may change the delivery address, only when we have not billed and shipped your order.

You can call us at Customer Care to inform us about such situation, and we shall try to accommodate your instructions. But, we cannot hold your orders for shipment beyond 7 days from the date of the order.

"Delivery within Oman - OMR 3.000. GCC Delivery varies based on the shipment volume. Free delivery on all orders and across GCC above OMR 30.000"

The shipping charges and service tax on shipping charges will be added to your order amount on the billing page, after you have indicated the recipient's shipping address.

You can track your order's on the link- https://www.aramex.com/track/shipments

You may cancel the order, before it is shipped.For more details please refer our shipping policy and returns policy.

We will take utmost care to your merchandise what you ordered. Rarely the orders get mixed up. If you found the same you can contact us within 24 hours of receiving the delivery.

Be assured that we do not store your card details. When you enter the card details you are redirected to the respective banks secure payment site. Bank exchanges the data provided by you with your card issuing bank through a Secured Socket Layer. Your card issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive / store your card details.

Yes, we encrypt all credit / debit card or payment information using 128 bit encryption programs.

Yes, it is compulsary to register in order to purchase on Wunderoom.com

You can see our Privacy policy Secure shopping commitment.

We implement a variety of security measures to maintain the safety of your personal information when you access your personal information.

There is No Charge for registration on wunderoom.com

Registrations do not expire. If your account is inactive for a long period of time we will suspend it or de-activate it, in which case, you can immediately contact our Customer Service Representative on phone to activate the account. We will reactivate your account after verification to confirm your identity.

We can retrieve your password for that you have to go to forgot password page, and enter your email ID registered with us. We will reply through email your password to your email ID.

Yes, it is possible to change your information; this can be done in the My Account section under edit profile tab.

You can write to us at info@wunderoom.com while writing following details: Date of birth, First Name, Last Name, Address, Past order number of an order placed from your login id, if any.